Mercure Bukhara Old Town

I love the interior design from this hotel. The receptionist and the front man also friendly and helpfull.

Really nice hotel with excellent facilities and comfort. I would highly recommend this to anyone looking for comfort and a way to relax in a pool with saunas. Around the corner is a Tajikistani restaurant which serves an amazing qurutob.

Our stay at this hotel was, overall, a pleasant experience. The property itself boasts an exotic charm, with a design that feels both inviting and unique. The hotel was impeccably clean, and the attention to detail in maintaining the premises was evident. Breakfast was a highlight, offering a rich and diverse selection that included an array of local dishes and traditional sweets—a perfect way to start the day immersed in the local culture. The service at the restaurant was warm and attentive. Special praise goes to the young waiter who welcomed us with a friendly demeanor when we arrived early in the morning, straight from the airport. His hospitality set a positive tone for our stay. The SPA and swimming pool facilities were well-maintained, providing a relaxing escape. However, the water in the pool was colder than expected, which slightly detracted from the overall experience. Regarding the room, or more accurately, rooms, they were consistently clean and tidy. Unfortunately, we encountered an issue with the air conditioning in the first room assigned to us—the heating wasn’t functioning properly. After enduring three hours in an uncomfortably cold room, we informed the reception. The staff responded promptly and professionally, showing us three alternative rooms while sincerely apologizing for the inconvenience. One was of the same category (Classic room), while the other two were Superior rooms, offering more space and better views. We appreciated the opportunity to upgrade and chose one of the Superior rooms. However, when it came to preparing the new room—specifically rearranging the twin beds into a king-size configuration—the housekeeping staff seemed less accommodating. Their attitude was noticeably negative, which was disappointing given the otherwise high level of service throughout the hotel. Despite this hiccup, our stay was enjoyable. The hotel's location is slightly removed from the city center, but it’s easily accessible either by a 15-20 minute walk or a very affordable taxi ride. In summary, while there were a few minor setbacks, the hotel offered a comfortable and memorable stay, with standout service in the restaurant and thoughtful amenities throughout. PS please change the slippers as they are cheap and uncomfortable.

Beautiful hotel with modern rooms and great spa facilities (sauna, pool and steam room.). Love the Arabic style of the building. We also appreciated their massage services, the masseuse were skilled. (Though we would not recommend the massage in hammam as the hammam is off...). They give free raisins and nuts at the entrance which we also loved! City centre is about 15min by walk, which is fine. Just that it's not very bright and cars can drive quite fast on it so would recommend people to be careful when walking!

Lovely hotel with nice decorations and good facilities - pool/ steam room etc. Privilege from was spacious enough for a comfortable stay.

Impressive stay, really nice hotel close to the center of the old town (about a 10-minute walk). Great rooms, and super clean. Would recommend and stay again